FAQ

I keep getting a spinning wheel between the shipping page and payment page

Sorry! If you're using a browser like Duck Duck Go, or the DuckDuckGo extension, you'll have to use a different browser (Chrome, Firefox, Safari, Edge) to process the order. If it's an extension, it can be disabled to complete the purchase and then turned back on afterwards. The steps to disable it are listed below. If you still need assistance completing the order, you can give us a call when we're in the office. We're here Monday-Friday, from 8a-430p EST and on Saturday from 10a-430p EST. The number is 502.212.6077, in case you need it!
 
 
Disabling DuckDuckGo Extension:
 
Safari:
  1. Start Safari on your Mac, click Safari to open drop-down menu and choose Preferences
  2. Click Extensions tab.
  3. Find DuckDuckGo Privacy Essentials extension.
  4. Click Uninstall button to remove it.
Google Chrome:
  1. Start Google Chrome browser
  2. In address box type (or copy-paste) chrome://extensions/.
  3. Find DuckDuckGo Privacy Essentials add-on.
  4. Click the trash can icon to remove them, or toggle to disable.
  5. Also remove other suspicious extensions from the list.
Mozilla Firefox:
  1. Start Mozilla Firefox browser.
  2. In address box type (or copy-paste) about:addons.
  3. Choose DuckDuckGo Privacy Essentials extension.
  4. Click Disable or Remove button.
  5. Remove all suspicious extensions from the list.