FAQ

Tag : shipping

We do! Faster shipping options are now available. Orders placed before 12pm EST, and chosen shipping method as FedEx (excluding ground), will ship same day (excluding weekends, and dependent on stock availability). All other orders will ship in our normal fulfillment window and will be shipped the selected service method. Per FedEx, 2day delivers in 2 business days and Standard Overnight delivers next business day. FedEx Home typically takes 1-5 days and USPS Priority delivers in 1-3 business days. Per UPS, 2nd Day Air transit time is within 2 business days, Next Day Air Saver is expedited shipping with next-day delivery and UPS Ground typically delivers within 1-5 business days. For more details on expedited transit times, please refer to the carriers website.Please note, Heirloom Traditions cannot guarantee delivery by a certain day. This is in the carrier's hands. No refunds can be given for late deliveries if we ship within our specified window.

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We do apologize if you are having trouble removing the shipping rings from the gallon. Here is a link that will take you to a video on how to remove those. Thanks!

 

How To Remove Shipping Rings From Gallons

 

 

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If you're on mobile, when you login, click on the gold person icon and then click on "My Account". On the next screen, next to where it says "My Account", there's an arrow. When you click on that arrow, a dropdown menu appears and you can scroll down to "My Orders". From there, you can see all of your orders and if you click on the "Order Shipments" tab, you can see tracking information. I've included a screenshot below, circling the arrow I'm referring to. 

 

 

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<p><b>Standard Shipping:</b></p> <p>&nbsp;</p> <p>Standard transit time from Kentucky to your ship to address is typically 2-10 days; however, please be aware that there is added volume due to the pandemic and all freight companies may experience delays. Heirloom Traditions Paint cannot guarantee transit time. WE SHIP VIA FEDEX, FEDEX SMART POST AND USPS. IF YOUR ADDRESS DOES NOT ACCEPT MAIL DELIVERY, PLEASE PROVIDE BOTH A PHYSICAL AND A PO BOX ADDRESS.</p> <p>&nbsp;</p> <p> International (outside of the USA): At this time we are not offering international shipping. We are working hard to expand into amazon.eu and amazon.au for our international friends. </p>
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