ORDER PROCESSING TIME FRAME
We are excited to announce that most orders are shipping in 3-5 business days. You can find shipping updates in our Facebook group's announcements tab. Standard transit time applies once your order is shipped from Kentucky. Heirloom Traditions Paint cannot guarantee processing and/or transit times. Time frames are subject to change due to COVID absences and weather.
Faster shipping options are now available. Orders placed before 12pm EST, and chosen shipping method as FedEx (excluding ground), will ship same day (excluding weekends, and dependent on stock availability). All other orders will ship in our normal fulfillment window and will be shipped the selected service method. Per FedEx, 2day delivers in 2 business days and Standard Overnight delivers next business day. FedEx Home typically takes 1-5 days and USPS Priority delivers in 1-3 business days. For more details on expedited transit times, please refer to the carriers website.Please note, Heirloom Traditions cannot guarantee delivery by a certain day. This is in the carrier's hands. No refunds can be given for late deliveries if we ship within our specified window.
TRANSIT TIME & SHIPPING METHOD
Standard transit time from Kentucky to your ship to address is typically 2-10 days; however, please be aware that there is added volume due to the pandemic and all freight companies may experience delays. Heirloom Traditions Paint cannot guarantee transit time.
WE SHIP VIA FEDEX, FEDEX SMART POST AND USPS. IF YOUR ADDRESS DOES NOT ACCEPT MAIL DELIVERY, PLEASE PROVIDE BOTH A PHYSICAL AND A PO BOX ADDRESS.
International (outside of the USA): At this time we are offering international shipping to Canada and Australia. International Economy shipping fees & taxes charged on your order are landed costs. There will be no additional fees, duties or taxes due upon delivery. This is an all inclusive price. The costs shown are in USD, but if you need a currency conversion calculator, you can find one HERE . We are working hard to expand for our international friends.
Orders placed before 12pm EST with the chosen shipping method as FedEx (excluding ground), will ship the same day (excluding weekends and dependent on stock availability). For expedited transit times, please refer to the carriers website. Please note, Heirloom Traditions cannot guarantee delivery by a certain day. No refunds can be given for late deliveries if we ship within our specified window.
Optional Shipping Insurance is available to cover packages lost or stolen while in transit. A police report may be required for packages that show a delivery scan with correct GPS coordinates but are not are the delivery location. Heirloom Traditions reserves the right to refund/credit or replace these shipments.
Cancellations/Changes are allowed until your order is pulled for pick. You will not see a status change on your end until the order ships. Once your order is in pick, it is in our automated system so we're unable to make changes or cancellations/changes. We're happy to accommodate either where possible.
Returns are not accepted to ensure the quality of the product. All sales are final.
Claims for damaged, defective, lost or missing items must be reported within 2 days of receipt to email@example.com. Damaged items require a picture of the damaged item & box to be emailed. We reserve the right to replace, repair or credit any damaged product. In the event that a shipment is returned due to an improper shipping address being provided or the address is undeliverable for any reason, you will incur an additional shipping charge so please double check your ship to address for accuracy.
Customer service is available by phone at 502.212.6077 and chat here on this site during our customer service hours (www.allinonepaint.com/contact). You may also email us anytime to firstname.lastname@example.org. Please note, if you leave a voicemail, we may email you back through your order so please check your email. Please be sure to include your order number and your need in the email subject so that we can help you faster.
COLOR ACCURACY ON MONITORS
We do our best to show colors as accurately as possible on the latest iphone devices. However, we cannot guarantee that your monitor is showing you an accurate color as all monitors have a different setting and output method for color. If a specific color is desired, or to confirm what undertones your lighting may bring out, we highly recommend you purchase our Color Selector Card and/or an 8oz sample to test the color in your specific lighting. Lighting impacts ALL paints.
Share you love for ALL-IN-ONE Paint and all products manufactured by Heirloom Traditions Paint. Being part of this community will give you insider info on HTP sales promotions, sneak peaks and any new products in the works, etc.
We love to see what our creative customers do with our products so let's inspire one another. We want to share your great projects! Posting photos in the Painter's Place gives Heirloom Traditions Paint the right to share the photos (with credit) to our social media pages and have them displayed here on our app/site.
Like any group this size, a few guidelines are needed.
1) Do not block the admins
2) Please do not share or talk about other paint brands
3) Please be postive. We welcome constructive criticism as we have a lot of newbies in the group but remember, you were once a newbie too so keep it classy & kind.
4) If you need help with an order or issue, pleast contact customer support in the chat window on this app/site. This community cannot help you with your order, but Heirloom Tradition's customer support is happy to.
5) We may answer pending posts directly as we may need additional info or we may give you a direct answer to keep the feed free of repetitive questions.
If you choose not to accept these terms, you'll still be able to view the posts and videos on Painter's Place. However, you will not be able to comment or create a post. You must accept these terms for posting and commenting privileges. Heirloom Traditions Paint reservers the right to remove members from this community for any reason.
DAILY MEMBER SWEEPSTAKES
All members of the Painter's Place community, who have accepted the terms of the community, are eligible to win one time per 365 days. Members are automatically entered into the sweepstakes when they create an account and accept the community terms. Winners will be chosen at random.
$25 store credit to shop at www.allinonepaint.com
. Heirloom Traditions Paint reserves the right to change the daily prize.
See if you've won:
Check the app daily and see the banner at the top of the Painter's Place feed to see if you've won for that day. This message will be up for a full 24 hours and you must login to the app to see it. You will NOT be notified of your win other than this banner displaying on your on your feed within the app. It is the member's responsibility to check the app daily for results.
Note: you must have the app, available in Apple App Store or Google Play in order to see the daily sweepstakes results.
How to claim your prize:
Please contact Heirloom Traditions Paint via chat or email and notify them that you've won, your member user ID and your email address. You have 24 hours after your win to send the email and claim your prize. Emails sent after that period will not qualify. You must check the app daily. Please allow 48-72 business hours for Heirloom Traditions Paint to respond and apply your prize to your shopping account. If you do not currently have a shopping account setup at www.allinonepaint.com
, please complete that setup with the same email address you've supplied in your communication claiming you're prize.
This sweepstakes is hosted and administered by Heirloom Traditions Paint solely for members of the Painter's Place App. This sweepstakes is not sponsored by, nor endorsed by Apple, Facebook, Instagram, Pinterest, TikTok, Google or any platform other than Heirloom Traditions Paint's Painter's Place. Heirloom Traditions Paint will be solely responsible for this sweepstakes, its management and distribution of prizes.
Heirloom Traditions Paint Painter's Place reserves the right to amend the rules, prizes and all terms as needed.
Lakestone Enterprises, LLC d/b/a Heirloom Traditions Paint cannot be held responsible for any inconvenience and/or loss of business profits because of delivery delays. As this is a hand applied product in an uncontrolled environment, results are not guaranteed and Heirloom Traditions Paint will not be responsible for any labor, value of items painted/repaired, or devaluing of items painted/repaired, nor damage from spills/leaks/repairs. Proceed at your own risk.
SMS TERMS & CONDITIONS
Heirloom Traditions Paint
Mobile Message Service Terms and Conditions
Last updated: 2/24/2022
The Heirloom Traditions Paint mobile message service (the "Service") is operated by Lakestone Enterprises, INC (“ Heirloom Traditions Paint”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Lakestone Enterprises, INC d/b/a Heirloom Traditions Paint SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Lakestone Enterprises, INC d/b/a Heirloom Traditions Paint through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Lakestone Enterprises, INC d/b/a Heirloom Traditions Paint. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to 72852 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Lakestone Enterprises, INC d/b/a Heirloom Traditions Paint’s mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to 72852 or email email@example.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice: https://www.allinonepaint.com/order-terms-privacy
- "We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice located directly below our SMS Policy on this page."
RIGHTS TO UPDATE
Heirloom Traditions Paint reserves the right to add, remove and/or update these policies as needed, with or without notice. Please always check back to www.allinonepaint.com to see the latest updates prior to placing an order.
Last updated Oct 29, 2020
WE WILL NOT SELL OR SHARE YOUR INFORMATION WITH SOURCES OUTSIDE OF HEIRLOOM TRADITIONS PAINT.
Thank you for choosing to be part of our community at Heirloom Traditions Paint (“company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at firstname.lastname@example.org.
WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us such as name, address, contact information, passwords and security data, and payment information*.
We collect personal information that you voluntarily provide to us when registering at the Sites expressing an interest in obtaining information about us or our products and services when participating in activities on the Sites or otherwise contacting us.
The personal information that we collect depends on the context of your interactions with us and the Sites, the choices you make and the products and features you use. The personal information we collect can include the following:
Name and Contact Data. We collect your first and last name, email address, postal address, phone number, and other similar contact data.
Credentials. We collect passwords, password hints, and similar security information used for authentication and account access.
Payment Data. We use Braintree by Paypal as a payment processor so your information is not stored on our website but is coded and stored on Braintree’s site. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information – such as IP address and/or browser and device characteristics – is collected automatically when you visit our Sites.
We automatically collect certain information when you visit, use or navigate the Sites. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Sites and other technical information. This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
Information collected from other sources
In Short: We may collect limited data from public databases, marketing partners, and other outside sources.
We may obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties. Examples of the information we receive from other sources include: social media profile information; marketing leads and search results and links, including paid listings (such as sponsored links).
2. HOW DO WE USE YOUR INFORMATION?
In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests ("Business Purposes"), in order to enter into or perform a contract with you ("Contractual"), with your consent ("Consent"), and/or for compliance with our legal obligations ("Legal Reasons"). We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
- To facilitate account creation and login process with your Consent. If you choose to link your account with us to a third party account *(such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and login process.
- To send you marketing and promotional communicationsfor Business Purposes and/or with your Consent. We and/or our third party marketing partners (i.e. email hosting services) may use the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS" below).
- To send administrative information to you for Business Purposes, Legal Reasons and/or possibly for Contractual. We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
- Fulfill and manage your orders for Contractual reasons. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Sites.
- To post testimonials with your Consent. We post testimonials on our Sites that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update or delete your testimonial, please contact us at email@example.com and be sure to include your name, testimonial location, and contact information. (removal can take up to 14 business days)
- Request Feedback for our Business Purposes and/or with your Consent. We may use your information to request feedback and to contact you about your use of our Sites.
- To respond to legal requests and prevent harm for Legal Reasons. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
- For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing, and your experience.
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In Short: We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations.
We only share and disclose your information in the following situations:
Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved. .
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit the Sites. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.
With your Consent. We may disclose your personal information for any other purpose with your consent.
- The above excludes text messaging originator opt-in data and consent; this information will not be shared with third parties.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Information relating to Customer Orders and will be stored for a minimum of 7 years in hard copy, in order to comply with anti-money laundering and accounting regulations. Digital Sales and order information will be stored indefinitely within the Sites Framework.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.
7. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Sites, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Sites. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at firstname.lastname@example.org.
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time.
If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm
If you would at any time like to review or change the information in your account or terminate your account, you can:
- Log into your account settings and update your user account.
- Email us at email@example.com
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites. To opt-out of interest-based advertising by advertisers on our Sites visit http://www.aboutads.info/choices/.
Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may:
- Contact us using the contact information provided.
Opting out of email marketing: reply with the word STOP to any text received. Please do not type anything additional.
9. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Sites, you have the right to request removal of unwanted data that you publicly post on the Sites. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Sites, but please be aware that the data may not be completely or comprehensively removed from our systems.
10. DO WE MAKE UPDATES TO THIS POLICY?
In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.
11. HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO), Melissa Osborne, by email at firstname.lastname@example.org, by phone at 502-212-6077, or by post to:
Heirloom Traditions Paint
35 Progressive Dr.
Taylorsville, KY 40071
If you have any further questions or comments about us or our policies, email us at email@example.com or via mail
Heirloom Traditions Paint
35 Progressive Dr.
Taylorsville KY 40071
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request by email, to firstname.lastname@example.org and we will respond to your request within 14 business days.