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Order
Order
You can now check the status of your order by taking the following steps:
1. Log into your account at allinonepaint.com.
2. Click on the gold person in the upper right of the screen.
3. Click on "my account."
4. Click on "my orders" on the left hand side of your screen.
5. Click on the particular order you are looking for.
Please let us know if we can be of further assistance.
Here are a few things to try:
If the error is occurring after you've entered your payment info, then its likely a typo in your billing address that you entered on our site (particularly your house number and/or zip code, check for spacing errors). If those don't match exactly what you bank has on file for you, the payment will not go through.
If you're checking out via Paypal and are receiving a gray screen, please close your browser, clear you cache and go directly to our site, www.allinonepaint.com, in a new browser. This error typically occurs when you've come to our site via a Facebook link. Paypal and Facebook are not playing well with each other.
I'm so sorry your order arrived damaged! If you could send pictures of the damage to us we can get you taken care of ASAP? Click this link to upload your info www.allinonepaint.com/contact
We do apologize if you are having trouble removing the shipping rings from the gallon. Here is a link that will take you to a video on how to remove those. Thanks!
How To Remove Shipping Rings From Gallons
If you're on mobile, when you login, click on the gold person icon and then click on "My Account". On the next screen, next to where it says "My Account", there's an arrow. When you click on that arrow, a dropdown menu appears and you can scroll down to "My Orders". From there, you can see all of your orders and if you click on the "Order Shipments" tab, you can see tracking information. I've included a screenshot below, circling the arrow I'm referring to.
Standard Shipping:
Standard transit time from Kentucky to your ship to address is typically 2-10 days; however, please be aware that there is added volume due to the pandemic and all freight companies may experience delays. Heirloom Traditions Paint cannot guarantee transit time. WE SHIP VIA FEDEX, FEDEX SMART POST AND USPS. IF YOUR ADDRESS DOES NOT ACCEPT MAIL DELIVERY, PLEASE PROVIDE BOTH A PHYSICAL AND A PO BOX ADDRESS.
International (outside of the USA): At this time we are not offering international shipping. We are working hard to expand into amazon.eu and amazon.au for our international friends.