Order

Order

Order
Order

You can now check the status of your order by taking the following steps:

 

1. Log into your account at allinonepaint.com.

 

2. Click on the gold person in the upper right of the screen.

 

3. Click on "my account."

 

4. Click on "my orders" on the left hand side of your screen.

 

5. Click on the particular order you are looking for.

 

 

Please let us know if we can be of further assistance.

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I'm sorry, we do not accept returns.  We have this policy for two reasons.  It is quite costly for you to return the paint to us and you run the risk of it being damaged in transit & being out the paint and the refund.  Secondly, we could not in good conscience resell the paint to someone else.  We can't guarantee it hasn't been tampered with or stored improperly. I wouldn't want to risk selling you something to paint your cabinets with that wasn't up to par.  I hope you understand.  Maybe a friend or family member would take it off of your hands.  They wouldn't have to wait for shipping!
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Here are a few things to try:

 

 

If the error is occurring after you've entered your payment info, then its likely a typo in your billing address that you entered on our site (particularly your house number and/or zip code, check for spacing errors). If those don't match exactly what you bank has on file for you, the payment will not go through.

 

 

If you're checking out via Paypal and are receiving a gray screen, please close your browser, clear you cache and go directly to our site, www.allinonepaint.com, in a new browser. This error typically occurs when you've come to our site via a Facebook link. Paypal and Facebook are not playing well with each other.

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I'm so sorry your order arrived damaged!  If you could send pictures of the damage to us we can get you taken care of ASAP? Click this link to upload your info www.allinonepaint.com/contact

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I'm sorry! We cannot add onto to your order. The credit card company does not allow us to increase your payment for your protection. Contact us at (502)212-6077 and we can cancel your order and create a new one!
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Standard Shipping:

 

Standard transit time from Kentucky to your ship to address is typically 2-10 days; however, please be aware that there is added volume due to the pandemic and all freight companies may experience delays. Heirloom Traditions Paint cannot guarantee transit time. WE SHIP VIA FEDEX, FEDEX SMART POST AND USPS. IF YOUR ADDRESS DOES NOT ACCEPT MAIL DELIVERY, PLEASE PROVIDE BOTH A PHYSICAL AND A PO BOX ADDRESS.

 

International (outside of the USA): At this time we are not offering international shipping. We are working hard to expand into amazon.eu and amazon.au for our international friends.

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Sorry! If you're using a browser like Duck Duck Go, or the DuckDuckGo extension, you'll have to use a different browser (Chrome, Firefox, Safari, Edge) to process the order. If it's an extension, it can be disabled to complete the purchase and then turned back on afterwards. The steps to disable it are listed below. If you still need assistance completing the order, you can give us a call when we're in the office. We're here Monday-Friday, from 8a-430p EST and on Saturday from 10a-430p EST. The number is 502.212.6077, in case you need it!
 
 
Disabling DuckDuckGo Extension:
 
Safari:
  1. Start Safari on your Mac, click Safari to open drop-down menu and choose Preferences
  2. Click Extensions tab.
  3. Find DuckDuckGo Privacy Essentials extension.
  4. Click Uninstall button to remove it.
Google Chrome:
  1. Start Google Chrome browser
  2. In address box type (or copy-paste) chrome://extensions/.
  3. Find DuckDuckGo Privacy Essentials add-on.
  4. Click the trash can icon to remove them, or toggle to disable.
  5. Also remove other suspicious extensions from the list.
Mozilla Firefox:
  1. Start Mozilla Firefox browser.
  2. In address box type (or copy-paste) about:addons.
  3. Choose DuckDuckGo Privacy Essentials extension.
  4. Click Disable or Remove button.
  5. Remove all suspicious extensions from the list.
 
 
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